Privacy policy

1. Data controller

• Owner: Georgina Colom / Stellar Management
• NIF/CIF: [PENDIENTE DE COMPLETAR]
• Registered address: [PENDIENTE DE COMPLETAR]
• Contact email: info@stellar-management.com
• Website: www.stellar-management.com

2. Personal data that may be collected

Personal data may be collected through this website when a user completes a contact form, requests information about a service, requests an individual reading, requests a group experience, requests a proposal for a company or team, registers for an online workshop, contacts via email or WhatsApp, or interacts with external links or embedded content.

Data may include: first and last name, email, phone number, message or enquiry, requested service, date/time/place of birth, birth data of another person when the request is for a gift or shared service, information voluntarily provided in the message, data related to companies or teams in the case of Stellar Teams, the animal's name and related data for AstroPet, name and birth data of babies or children for AstroBaby, photographs or links to photographs when required for products such as AstroPet, and technical data derived from browsing (cookies or similar identifiers), where applicable.

3. Purposes of processing

Managing information requests: to respond to enquiries received through forms, email, WhatsApp, or other contact channels.

Managing the contracting or request of services: to prepare, organise, and provide services such as natal chart, solar return, AstroMatch, AstroTupper, AstroBride, AstroFamily, Stellar Teams, AstroPet, AstroBaby, and online workshops.

Requesting data necessary to prepare a reading or experience: some services require specific information, such as date, time, and place of birth, requested solely in order to properly prepare the service.

Managing online workshops: to process registration, send workshop information, confirm places, share access links, and communicate changes related to the activity.

Sending communications related to a request: to send confirmation emails, resolve queries, request additional information, or coordinate dates, times, and deliveries.

Sending commercial or informational communications: only if the user has given consent or there is a legal basis that permits it. Users may unsubscribe or withdraw their consent at any time.

Complying with legal obligations: to fulfil tax, accounting, administrative, or legal obligations that may arise from the relationship with the user.

4. Legal basis for processing

The processing of personal data is based on the following legal grounds: consent (when the user submits a form, accepts the privacy policy, requests information, registers for a workshop, or authorises the sending of communications); performance of a contractual or pre-contractual relationship (when processing is necessary to prepare, manage, or provide a requested service); compliance with legal obligations (when it is necessary to retain data for tax, accounting, administrative, or legal reasons); and legitimate interest (to maintain communications related to previously requested services, improve customer care, or protect website security, always respecting the user's rights).

5. Third-party data

In some services, users may provide data relating to another person, for example in AstroMatch, AstroFamily, AstroBaby, gift services, group experiences, or Stellar Teams. The person providing this data declares that they have sufficient authorisation to share it or that there is a legitimate basis for doing so. Stellar Management may request additional confirmation when necessary.

6. Data relating to minors

For services such as AstroBaby or readings relating to minors, data may only be provided by a mother, father, legal guardian, or authorised person. Stellar Management will process this data with special care and solely to prepare the requested service. No commercial communications will be sent directly to minors.

7. Particularly sensitive data

Stellar Management does not mandatorily request health data, ideology, religion, sexual orientation, medical diagnoses, or other specially protected data. If a user voluntarily includes sensitive information in a message or form, such information will be processed solely to respond to their request and provide the requested service, always confidentially. We recommend not including sensitive information that is not necessary.

8. Photographs in AstroPet

For AstroPet, photographs of the animal may be requested to prepare a personalised PDF. We recommend sending photographs in which no identifiable persons appear. If persons appear in any image, the person sending the photograph declares that they have authorisation to share it. Photographs will be used solely to prepare the requested product, unless express authorisation is given for other uses.

9. Data retention period

Data will be retained for as long as necessary to fulfil the purpose for which it was collected. In general: contact data, for as long as necessary to respond to the enquiry; data relating to contracted services, for as long as necessary to provide the service and address any liabilities; tax or administrative data, for the periods required by applicable law; data for commercial communications, until the user withdraws their consent; photographs and materials sent for personalised services, for as long as necessary to prepare and deliver the service, unless otherwise agreed. Once the necessary periods have ended, data will be deleted or blocked where legally required.

10. Recipients of the data

Personal data will not be sold to third parties. Data may be disclosed to third parties only when necessary to provide the service, comply with legal obligations, or use technical tools required for the website to function. Providers may include: web hosting provider, form platform, email service, WhatsApp, Google Forms, web analytics tools (if used), payment platforms (if incorporated in the future), and tax, accounting, or legal advisers (if applicable). When these providers process data on behalf of Stellar Management, they must do so in accordance with applicable law.

11. International transfers

Some external tools, such as Google, Meta, WhatsApp, Instagram, or other digital platforms, may involve international data transfers. In such cases, the safeguards provided for by data protection law will apply. [Apartado pendiente de completar con los proveedores reales que se utilicen en la web.]

12. User rights

Users may exercise the following rights: access, rectification, erasure, objection, restriction of processing, portability, and withdrawal of consent. To exercise these rights, they may write to info@stellar-management.com, clearly stating which right they wish to exercise and providing information that allows the requester to be identified.

Users may also lodge a complaint with the Spanish Data Protection Agency (AEPD) if they consider that their rights have not been properly addressed.

13. Data security

Stellar Management will apply reasonable measures to protect personal data against unauthorised access, loss, alteration, or misuse. However, no system connected to the internet can guarantee absolute security.

14. Changes to the privacy policy

Stellar Management may modify this Privacy Policy to adapt it to legal, technical, or operational changes to the website. The current version will always be the one published on this page.